Here at Jenny Boston Boutique, we strive to provide amazing products to our customers as well as top- notch customer service. If you are not completely satisfied with your purchase, we will try our best to help you! Please review our Return Policy below.
Returned items must remain un-washed and un-worn. Tags must still be attached.
All returns must be received within 14 days of the date your order shipped from our warehouse.
Refunds are only issued in the form of an online/Facebook store credit. We DO NOT issue cash refunds.
Please review your order as soon as you receive it. If you think you received a defective item, please contact our Customer Service department at firstname.lastname@example.org within 5 days of receipt. We try our best to replace all defective merchandise ASAP.
OUR EASY RETURN PROCESS:
If your return meets the requirements above, we now offer a simple option to send back your return merchandise!
1) Click here and complete the form. You can print your own return label by creating a UPS shipping label below, and dropping off at any UPS drop off location. Please note that if you choose to use our Easy Return Label Method, you will have $6.95 deducted from your store credit. Original shipping fees are also NON-refundable. Make sure to complete all of the required fields on the form.
2) You may also send your item back to us the most economical shipping method of your choice. Please make note of your tracking number, and complete the Return Form.
Our address for returns is:
Jenny Boston Boutique
910 Boston Turnpike Unit 7
Shrewsbury, MA 01545
Please allow our team 5-7 business days to process your return once we receive it. Once the item has been processed, you will receive an email with your online gift card.
*Due to limited quantities of each style, we cannot guarantee an exchange. We will try our best to provide the exchange and will let you know ASAP if we cannot complete it.
RETURNS TO A BOUTIQUE LOCATION:
You may return your items to a Jenny Boston boutique location, following the same guidelines as listed above.
If your order is after the 14-day time limit or does not meet the guidelines listed above, the items will be sent back to you and you will be billed for the shipping. If you do not want the item to be sent back to you, it will be donated to charity.